“The service call setup table has not been synchronized to your client database….”
If this error message occurs when the Tech attempts to log in to the FSA client, it means that the FSA_Subscriber database does not exist for the user, and the Reset at Next Login parameter is not checked. It is likely the FSA_Subscriber database has been removed on purpose (due to a password change for the Tech’s user id).
To manage this warning message, simply choose the Tools button on the client login window and click Synchronize, which will perform a full synchronization of the tech’s data.
From an administrative perspective, the Reset at Next Login flag can be checked in FSA Configuration Technicians window prior to the Tech’s attempt to login again. The warning message shown above should not be presented if the Reset flag is marked.
