Latest Entries

Many companies today spend fortunes to implement complex sales methodologies and marketing programs through CRM and then wonder why they have less than stellar results. This is most often because of low user adoption. 

Studies of successful CRM implementations show that the two most important reasons users will actually use a system are because it is easy and follows their daily routine and because they can track where they are in relation to their goal or quota by putting information in the system. Continue reading »

That may sound like a simple question – your best customers are obviously the ones that order most often, spend the most money, and never complain – right? Not necessarily.

That frequent, high-volume customer may be your worst enemy in disguise. One company had been selling a particular product to a customer for a number of years under an outsourcing arrangement. The customer had apparently decided that this company could do a better job, for less money. And it’s no wonder – after a thorough cost accounting review and improvement project, the company discovered that they were selling this product at below cost. In other words, every time this wonderful customer placed an order, the supplier company lost money. Continue reading »

Think of three distinct types of customers in your distribution business:

1. Very large, complex customers who must have ongoing sales and technical support
2. Medium and large customers who need occasional sales and technical help
3. Small customers who want only remote sales and technical help Continue reading »

“If you don’t know where you are going you will likely end up somewhere else.”

-Yogi Berra (New York Yankees)

We have assisted hundreds of organizations on their respective implementations of Dynamics ERP and CRM.  Upon the completion of an implementation businesses typically continue to evolve.  A businesses evolution can include but is not limited to: Continue reading »

We are so proud of I.B.I.S. Principal Consultant and Microsoft MVP Mark Polino for publishing his Microsoft Dynamics GP 2010 Cookbook.  Packt Publishing recently announced that Mark’s Cookbook made the list of their 2011 Best Sellers!  Congratulations, Mark!  We encourage you to read more about the Top Sellers of 2011 or purchase Mark’s Dynamics GP 2010 Cookbook.