Latest Entries

Ever had an error in Enterprise Scheuler?  If so, there is an easy way to track what happened.  The Enterprise Scheduler Error Log capability is a very useful tool when you need support with an application error.  The section below can also be found in the Appendix A of the Enterprise Scheduler User Guide.  The log files generated should be sent to I.B.I.S., Inc. if you should ever encounter an error for which you need assistance. Continue reading »

When working with the Enterprise Scheduler, there may be times that it is necessary to remove the application from a client workstation or even from an inactive Dynamics GP Company database.  In those instances, there are specific tasks which should be followed depending on your need.  The following instructions should be followed when performing the necessary tasks.

Server Removal (ie – SQL Objects Removal)

NOTE:  Performing these steps WILL remove all Enterprise Scheduler data from the company database.  It is recommended that these steps only be performed by an IT administrator with approval by the appropriate management.

Stand-Among Client Removal

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With the x.2.6 release of Enterprise Scheduler, you can easily copy & paste events in the schedule.  This is useful when needing to add an additional visit for a technician as a follow-up or adding an additional technician to a scheduled event.  These are called secondary events.  The copied event works the same as the original (primary) event as far as technician notification via e-mail and the copied events are easily identified as they are displayed in italics on the schedule.  Secondary events can then be moved around the same as a primary event.

To copy an event, simply select the event and perform a right mouse click. In the dropdown list, select ‘Copy’ (or optionally use CTRL-C after selecting the event). The following window shows the Copy function from the dropdown list. Continue reading »

The Enterprise Scheduler installation provides a SQL stored procedure, SCH_Schedule_Reseed, which will load/reload service call and project data in the Schedule from standard Dynamics GP data.  However, it does not load/reload the data from the Dynamics GP Technician Schedule table, SVC00101.  In order to load/reload these events in the Schedule, the following script can be used to create a SQL stored procedure, SVC_Schedule_Reseed_Tech_Events.  Once the stored procedure is created, the script can be run with the command ‘EXEC SCH_Schedule_Reseed_Tech_Events’.  This script should be incorporated in the next release of the Enterprise Scheduler. Continue reading »

The Enterprise Scheduler is designed to provide real-time integration between the Schedule and Service Calls and Projects.  For example, when a new Service Call is created/updated or a Project is created/updated, it is immediately reflected in the Schedule.  This real-time integration is accomplished via SQL Server triggers on the SVC00200 (Service Call Master) table and the PA01301 table (Project Budget Master).

For customers who are performing mass imports and wish to defer the real-time integration with the Schedule to a later batch job, a SQL Stored Procedure is installed with the Enterprise Scheduler that can be run to perform this function.  The SQL commands below can be executed through SQL Management Studio to accomplish this requirement.  Continue reading »