The core of your field service business is your talented field service technicians. To keep your customers happy, technicians need to get to where the customer requires them on schedule. When you’re in demand and the calls are pouring in you need to increase your field efficiency or that demand will find someone else to meet their needs. Keep it simple; know the best practices in your industry and use field service software to effectively exceed your customers’ expectations. Continue reading »
Latest Entries
Increase Efficiency in Field Service
April 19, 2012 by Lee House in Field Service Anywhere / Leave a comment
Continuum and Microsoft Dynamics GP Automation Server
October 4, 2011 by Jack Sowers in Enterprise Scheduler,I.B.I.S. Dynamics Add-ons / Leave a comment
If you are using Microsoft Continuum to launch a third party application when starting Microsoft Dynamics GP, there is a random issue which occurs from time to time for no apparent reason. As an example, we will use Continuum to launch a 3rd party application that needs an ODBC connection. If the user has already logged into Dynamics GP, they have already provided the ODBC connection and the appropriate credentials. Continue reading »
Mark Polino Releases “Debits are Forever”
April 25, 2011 by Ann Cowgill in Field Service Anywhere,I.B.I.S. Dynamics Add-ons,News / Leave a comment
Mark Polino, I.B.I.S. Principal Consultant and Microsoft MVP, recently released an ebook entitled “Debits are Forever”. This is a look at a wannabe spy who uses Microsoft Dynamics GP to support real spies, save his unrequited love and stop terrorism. It highlights many GP features, including Field Service and I.B.I.S.’ own Field Service Anywhere. To download “Debits are Forever”, please visit Mark’s website.
Field Service Presentation in Top 10 for DayONE at Convergence
April 25, 2011 by Ann Cowgill in Field Service Anywhere,I.B.I.S. Dynamics Add-ons,News / Leave a comment
I.B.I.S.’ very own Vanessa Swatek presented “How To: What You May Not Know About Field Service for Microsoft Dynamics GP” at Convergence DayONE. Currently, Vanessa, Michelle and Deni’s presentation is in the Top 10 of all DayONE presentations for presenter effectiveness. Among just GP presenters on DayONE, they are number 4! Vanessa did a wonderful job representing I.B.I.S. and sharing her knowledge of field service. Congratulations, Vanessa!
In addition to Vanessa, I.B.I.S. Principal Consultant and Microsoft MVP Mark Polino made the Top 10 list! Mark featured the Top 13 Under Used Features in Microsoft Dynamics GP, which currently sits at #10. Mark made a handful of presentations at Convergence, including his famous and widely adapted 50 Tips in 50 Minutes. Congratulations, Mark! Continue reading »
I.B.I.S., Inc. Will Unveil the Latest Version of Field Service Anywhere at Microsoft Convergence 2011
March 16, 2011 by Jack Sowers in Field Service Anywhere,I.B.I.S. Dynamics Add-ons,News / Leave a comment
The latest release of Field Service Anywhere will be unveiled at this year’s Microsoft Convergence. Field Service Anywhere extends the Microsoft Dynamics GP Service Call Management module to the field by enabling technicians to easily create, update and complete service calls from remote locations, with or without network connectivity. This release includes a major user interface change which will provide a consistent user experience through the use of ribbon controls and advanced navigation, all focusing on ease of use. This is a must-see release whether you are an existing user or just entertaining mobile service technology. While at Convergence, please make sure to come by booth # 1323 in the Expo Hall to check out the exciting new Field Service Anywhere.
Enterprise Scheduler Makes List of ISVs That Microsoft Should Buy
January 6, 2011 by Ann Cowgill in Enterprise Scheduler,I.B.I.S. Dynamics Add-ons,News / Leave a comment
Mark Polino, a Microsoft MVP for Dynamics GP, has compiled a list of the 10 Independent Software Vendor (ISV) solutions that Microsoft should buy and roll into Dynamics GP. Each of these enhances the core product and should therefore be incorporated in the ERP. We are pleased to announce that Enterprise Scheduler made the list! Click here to check out the entire list.
TaxAssist – Purchasing interface
December 22, 2010 by Vanessa Swatek in TaxAssist / Leave a comment
If you are planning to use the TaxAssist interface to Purchasing with the new Self-Assess tax feature, you will need to make sure that you set up the proper tax accounts. From the TaxAssist Setup window, click the Purchasing Options button to open the Purchase Tax Options window.
Sync error message on Tech login
December 16, 2010 by Vanessa Swatek in Field Service Anywhere / Leave a comment
“The service call setup table has not been synchronized to your client database….”
If this error message occurs when the Tech attempts to log in to the FSA client, it means that the FSA_Subscriber database does not exist for the user, and the Reset at Next Login parameter is not checked. It is likely the FSA_Subscriber database has been removed on purpose (due to a password change for the Tech’s user id). Continue reading »
TaxAssist Post Date options
December 16, 2010 by Vanessa Swatek in News,TaxAssist / Leave a comment
Beginning with TaxAssist version 10.0.3.4 and included in the TaxAssist releases for GP 2010, a new date option is available in the TaxAssist setup window. In addition to the Trx Date and System Date, the new option is the Trx GL Posting Date. Continue reading »
I.B.I.S., Inc. is Ready to Offer Enterprise Scheduler Benefits Compatible With Windows 7
December 7, 2010 by Jennifer Alspach in Enterprise Scheduler,News / Leave a comment
I.B.I.S., Inc. today announced that their product, Enterprise Scheduler is compatible with Windows 7. Enterprise Scheduler for Microsoft Dynamics GP has been tested to meet all of the technical requirements to be Compatible with Windows 7, and provides Service organizations essential functionality required to effectively manage and allocate the necessary resources to provide optimal customer service. With real-time integration to Microsoft Dynamics GP Field Service and Project Accounting, Enterprise Scheduler allows operations to be streamlined, increasing technician utilization and service call capacity. Continue reading »
